| 1. |
How do i become a member ? |
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Simply purchase any Amino Collagen products valued above $50 in a single receipt. |
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| 2. |
If i am a foreigner, will i be eligible for the AC Privilege Card ? |
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No. Membership is open to all customers residing in Singapore only. |
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| 3. |
How long do i have to wait for the AC Privilege Card to be ready ? |
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Processing of your application will take approximately 6 weeks. Your AC Privilege Card will be sent to you via post mail once application is approved. |
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| 4. |
Can i apply for more than 1 AC Privilege Card ? |
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No. Each member can only registered once. Multiple applications from existing members will not be processed. |
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| 5. |
How do i activate my AC Privilege Card ? |
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For application by form, members have to activate his/her AC Privilege Card online. Please click http://www.meiji.com.sg/membership/activate.php and fill in your privilege card number, create your user id and password and fill in your personal particulars. |
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| 6. |
How do i redeem AC Rewards ? |
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Step 1 : Please login with your user id and password to check that you have enough AC Rewards Points.
Step 2 : Select "Redeem AC Rewards".
Step 3 : Select the item(s) and quantity that you wish to redeem.
Step 4 : Click "Submit' button to complete your request.
Please allow approximately 2 weeks for processing. You will receive a letter from us to enable you to redeem your free AC Rewards.
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| 7. |
Where can i collect my AC Rewards ? |
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You can collect your AC Rewards at OG Orchard Point or location designated on the letter. |
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| 8. |
How long does it take for my AC Rewards Points to be credited ? |
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Please allow approximately 1 week for your AC Rewards Points to be credited into your account. |
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| 9. |
How do i know my AC Rewards Points are credited ? |
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Please login with your user id and password to check your AC Rewards Points. |
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| 10. |
Do i need to send/email the qualifying receipt(s) after i have login to claim my AC Rewards Points ? |
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Yes. You need to send/mail the receipt(s) to Meiji Seika. AC Rewards Points will be rejected if receipt(s) is not send to us within 2 weeks from the submission date of points request. |
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| 11. |
When will my AC Rewards Points expire ? |
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AC Rewards Points is valid for 2 years. |
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| 12. |
Can i scan and email my receipt(s) to Meiji Seika to claim my AC Rewards Points ? |
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Yes. You can email the receipt(s) to meiji.seika@meiji.com.sg. |
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| 13. |
If i had lost my original receipt(s), however i still have my NETS/credit cards receipt(s). Could i use that to claim my AC Rewards Points or join membership ? |
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No. NETS/credit cards receipt(s) is not accepted. |
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| 14. |
What if my AC Privilege Card is damaged, lost or stolen ? |
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A $10 fee is chargeable for the replacement of damaged, lost or stolen card. |
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| 15. |
Where can i find out more about AC Membership and Rewards Program ? |
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You may call us at 6319 0373 / 6319 0375 / 6319 0377 during office hours (8am to 5pm) or email us at meiji.seika@meiji.com.sg. |